App support
Need help with sign-in, food scans, reports or Premium? Contact our support team.
support@petchoice.aiInclude your phone model, app version, when the issue happened and the steps to reproduce it. Never send passwords, sign-in codes or full payment details. Only include pet records or photos when needed to explain the issue.
Common questions
Where are my saved records after signing in?
Use the sign-in method and account you originally used for the app. If you used Apple or Google, choose the same account again. Your PetChoice ordering account is separate; ordering records do not automatically appear in the app.
Why have I not received a sign-in code?
Check the email address and your spam folder. If you requested another code, use the most recent one. Contact support if you still cannot sign in; you do not need to share your code.
What if a scan or report keeps loading?
Check your connection and follow any error or retry message shown in the app. If it continues, note the time, on-screen message and phone model for support. Do not delete your account to troubleshoot loading.
Why is Premium missing after a purchase?
Check the subscription status in the store account that made the purchase, then sign in to your original PetChoice App account and choose Restore purchases. Contact support if access is still missing, rather than purchasing again.
Delete your App account
In the app, open Settings → Account and security, choose account deletion and confirm after reviewing the information shown. This is different from signing out; first check which records you need to keep.
Deleting your App account does not cancel a store subscription. If you have one, manage or cancel it in your App Store or Google Play settings. Your PetChoice ordering account is also separate.
Cannot sign in or find the deletion option? Contact support. You do not need to share your password or sign-in code.